Our Guarantee & Warranty - Sutton ADU Houston

The Sutton ADU Houston Guarantee

We put our name on every project, and that means something at Sutton ADU Houston. The 365-Day Done Right Promise is a written guarantee covering defects in workmanship for one full calendar year from project completion. If it isn’t right, we make it right. That’s not a verbal assurance. It’s stamped on your project paperwork, and it’s backed by a company that’s been building in Texas since 2006 as part of the Threshold Group family. Before any work begins, you get a written price. Before any technician arrives, you get their name and photo. That’s the deal, every time, no exceptions.

Call (940) 242-3207

What’s Covered

• Workmanship for a full year. The 365-Day Done Right Promise covers defects in workmanship for one full calendar year from project completion, so if a seam opens or a door misaligns inside that year, we come back.
• Parts and materials handling. When a product fails because of how it was installed, we coordinate the fix with the manufacturer and handle our portion of the work at no charge to you.
• A free second visit if something fails. If any repair or element of the build doesn’t hold up, we schedule a return visit at no cost. No haggling, no fee, no back-and-forth about whether it’s covered.
• A written price before work starts. Every project includes a written quote delivered before any work begins, so you know exactly what you’re committing to, on paper, before a single board is cut.
• Cleanup and site care. A finished project means a clean lot. We haul our debris, leave your property as we found it, and walk the site with you before we call the job done.
• Vetted, identifiable crews. Every technician is background-checked, identity-verified, uniformed, and photo-badged. Their name and photo reach you before they do, so you always know who’s on your property.

Our Satisfaction Promise

If you notice something that doesn’t look or function the way it should within the first year, call us. We answer. A live person picks up the phone, not a voicemail tree. You’ll describe the issue, and we’ll send someone out to look at it. If the problem falls under the 365-Day Done Right Promise, we fix it. If it’s something outside our workmanship, like a product recall or a storm-related issue, we’ll walk you through the next step and coordinate with the manufacturer or your insurer where we can. Either way, you get a straight answer, not a runaround. Miles Hartwell has been doing this long enough to know that things occasionally go sideways on a build. What matters is what happens next, and at Sutton ADU Houston, what happens next is a return visit and a fix. We’d rather lose a day on a callback than lose your trust over a detail we could have corrected.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it, which is why licensing and insurance matter more than any slogan. Sutton ADU Houston is a licensed and insured contractor serving Houston homeowners. Being licensed means we operate under the oversight of state and municipal building authorities, which hold us accountable to code, permits, and safety standards. Being insured and bonded means you’re protected if something goes wrong on site, from property damage to worker injury. It’s the difference between a written promise and an enforceable one. We don’t expect problems, but we plan for them anyway, because a guarantee you never need is still better than one you can’t collect on. The paperwork matters, and ours is in order.

Why the 365-Day Promise Matters for a Houston ADU

Houston’s climate puts real stress on buildings. Between the summer heat, the humidity, and the occasional tropical storm system, a structure has to withstand a lot in its first year. That first full calendar year is when a Houston homeowner learns whether their build was done right or just done fast. Wood contracts and expands through the seasons. Foundation and slab work settles. Sealants and flashings get tested by real rainfall. The 365-Day Done Right Promise covers all of it. When we build a detached ADU, a garage conversion, or a room addition in neighborhoods like the Heights, Montrose, or Meyerland, we know that structure has to hold up through a Houston summer and a Houston storm season. The one-year window isn’t an arbitrary number. It’s a full weather cycle, which is exactly how long it takes for most workmanship issues to reveal themselves.

What the 365-Day Promise Does Not Cover

We believe in telling homeowners what’s not included, because surprise exclusions are how guarantees get a bad name. The 365-Day Done Right Promise covers defects in our workmanship for one full calendar year from project completion. It does not cover damage caused by an outside event, like a falling tree limb, a flood, or a vehicle hitting the structure. It does not cover normal wear and tear, like paint fading from south-facing sun exposure. It does not cover modifications made to the structure after we finish, including work performed by another contractor. And it does not extend the manufacturer’s warranty on products we install, though we’ll help you navigate any product claim for brands like Abodu, Dvele, Mighty Buildings, Boxabl, Plant Prefab, Cover, or James Hardie cladding. When in doubt, call us at (940) 242-3207 and ask. You’ll get a straight answer.

How the Guarantee Process Works

Filing a claim under the 365-Day Done Right Promise shouldn’t feel like a court proceeding. Here’s how it goes. You call (940) 242-3207. A live person answers and takes the details of the issue. We schedule a visit, send you the name and photo of the technician coming out, and that person arrives in a marked uniform with a photo ID badge. They diagnose the problem on site. If it’s covered under the one-year workmanship guarantee, we repair it at no cost to you. If it isn’t covered, we explain exactly why and offer a written price for the fix if you want us to handle it. Either way, you’re never guessing. You’re never chasing a call center. And you’re never charged for the diagnosis visit when the issue falls under the guarantee. That’s the Threshold Standard at work: clear communication, verifiable people, and a written record at every step.

A Guarantee Worth Reading

Most contractors will tell you they stand behind their work. Few will put a name on it, a timeframe on it, and a written price in your hand before they start. We do all three at Sutton ADU Houston. The name is the 365-Day Done Right Promise. The timeframe is one full calendar year from project completion. And the written price comes before any work begins, always, on every project. Miles Hartwell, our owner, signs off on that standard because he knows that in a city the size of Houston, reputation travels fast. A builder who runs from callbacks doesn’t stay in business long. A builder who schedules them, fixes the issue, and shakes your hand afterward builds the kind of trust that turns into referrals. The name Sutton comes from an old English word for a south farm, which is fitting for the business of adding a second home to your own lot. It’s a rooted decision. We treat it that way.

What to Ask Any ADU Builder About Their Guarantee

If you’re comparing contractors in Houston for a detached ADU, a home addition, or a room addition, here are the questions that separate real guarantees from marketing language. First, ask whether the warranty is written and signed, or just spoken. We give you a written document. Second, ask what happens in month nine, not week two. A builder confident in their work will cover the full year, not just the first 30 days. Third, ask who comes back to fix an issue and how that person is vetted. Ours are background-checked and photo-badged under Threshold Verified standards. Fourth, ask whether the price you sign is the price you pay, or whether change orders will pile up once the slab is poured. Our price is written before work starts, period. These four questions will tell you more about a contractor than any review or brochure.